There are various ways in which students are protected as consumers of Macquarie Community College’s services: Prospective students are fully informed of our products and services by way of our website and catalogues and are then able to make decisions based on that information. Prospective students are ensured that the course chosen is the right “fit” for their needs by means such as our initial language, literacy and numeracy assessment for some courses, and individual communication with our sales team and/or our program managers. This allows time for prospective students to ask all questions which may be of concern or interest and to be fully informed prior to completing our enrolment form. Students may also contact us via our website to arrange for an individualised talk with one of our staff. Upon selection of a training course students will be required to complete our enrolment process which is individualised to the particular course. Visit our Contact Us page. If a student has any complaint or wishes to appeal an assessment decision we have procedures in place for you to do this. We will ensure fair and efficient handling of your complaint / appeal by our Senior Management. Macquarie Community College guarantees to complete supply of training services once you have commenced, unless you submit a formal withdrawal notification form or letter. This guarantee is valid for six months from initial course commencement date unless otherwise agreed. As a Macquarie Community College student you are covered by the college’s public liability insurance when at out training locations, and by volunteer worker coverage if on work placement. (Students are not covered when travelling to and from training or on excursions). Other legislation applies to your protection and responsibilities as a consumer of Macquarie Community College’s services including issues related to Work Health & Safety hazard identification, Harassment, Anti-Bullying, Copyright, Anti-discrimination and working with children.